FAQs
Dial Vault provides expert guidance on shipping & delivery, returns & refunds, appraisals & verification, sourcing & consignment, and our comprehensive warranty coverage.
General Service Inquiries
Discover comprehensive insights into our boutique operations, including validation steps and protected global transit.
Delivery
When can I expect my delivery to arrive?
Local shipments are delivered with next-day shipping on orders placed before 1:00 PM (UK time). Orders placed after this time will be dispatched the next business day.
Refunds
Can I return my item?
A 7-day window is provided for items sent back in their original, unworn condition with all stickers, tags, links and accessories included. The buyer is responsible for the cost of the return shipping label.
Valuations
How do you calculate what my watch is worth?
We look at live market prices, brand, model, condition and rarity to give you a fair, current value.
What is the valuation timeframe?
Valuations are generally issued in about 1 or 2 hours of operations.
Verification
Is the timepiece guaranteed as genuine?
Each item passes an extensive review by certified technicians, confirming internal movements, serials, and all body parts.
Sourcing
Are you able to locate a unique watch model?
Through our vast industry connections, we can procure high-end references that are currently not listed in our open catalog.
Warranty
What warranty comes with my Watch?
Dial Vault offers a 3-month warranty on watches purchased at full price, provided the condition is maintained since the time of purchase.